How Can We Help You?

Starting care services is a straightforward process:

1. Initial Contact: Call our care team at 0800 123 4567 or complete our online enquiry form
2. Free Assessment: We'll arrange a free, no-obligation assessment in your home
3. Care Plan Development: Together, we create a personalized care plan
4. Caregiver Matching: We match you with a suitable caregiver based on your needs
5. Service Commencement: Care begins with a comprehensive handover

We strive to begin care as quickly as possible:

• Standard Service: Typically begins within 5-7 days of assessment
• Urgent Care: Available within 48 hours for pressing needs
• Emergency Care: Can be arranged within 24 hours

Timing depends on caregiver availability, specific requirements, and the complexity of your care needs.

The initial assessment is comprehensive and covers:

• Care Needs: Physical, emotional, and medical requirements
• Preferences: Daily routines, cultural preferences, and personal likes/dislikes
• Home Environment: Safety assessment and equipment needs
• Family Involvement: How family members wish to be involved
• Documentation: Review of medications, medical history, and contact information
• Goals: What you hope to achieve with our care services

We offer a comprehensive range of care services:

• Personal Care: Assistance with bathing, dressing, grooming, and toileting
• Companionship Care: Social interaction, conversation, and activities
• Dementia Care: Specialized support for memory-related conditions
• Respite Care: Temporary relief for family caregivers
• Live-in Care: 24/7 support for those needing constant assistance
• Post-Hospital Care: Support after surgery or hospital discharge
• Palliative Care: End-of-life comfort and support
• Medication Management: Assistance with medication reminders

Our minimum service hours vary by service type:

• Visiting Care: Minimum 1-hour visits
• Overnight Care: Minimum 8-hour shifts
• Live-in Care: Minimum 1-week commitment
• Emergency Care: Minimum 2-hour response

These minimums ensure we can provide quality, effective care during each visit.

All our caregivers undergo rigorous screening and training:

• Qualifications: Minimum NVQ Level 2 in Health and Social Care (or equivalent)
• Training: Comprehensive in-house training including:
  • Moving and handling techniques
  • First aid and emergency response
  • Infection prevention and control
  • Dementia awareness and communication
  • Medication management
  • Safeguarding vulnerable adults
• Background Checks: Enhanced DBS checks for all caregivers
• Ongoing Development: Regular refresher training and specialist courses

We prioritize matching you with the right caregiver and offer flexibility:

• Initial Matching: We carefully match caregivers based on needs, personality, and preferences
• Meet and Greet: Opportunity to meet your assigned caregiver before care begins
• Request Changes: You can request a different caregiver at any time
• Consistency: We aim to provide consistent caregivers, but backups are always available
• Communication: Regular check-ins to ensure you're happy with your caregiver

If you're not completely satisfied with your caregiver match, we'll work to find a better fit.

Our pricing is transparent and based on several factors:

• Type of Care: Different services have different rates
• Duration: Longer visits often have better hourly rates
• Complexity: Specialized care may have additional costs
• Timing: Evenings, weekends, and bank holidays may have different rates

Our rates start from £22 per hour for basic companionship care, with personal care starting from £25 per hour. Live-in care starts from £1200 per week.

We work with various funding sources:

• Local Authority Funding: Yes, we work with many local councils across the UK
• Private Health Insurance: Accepted from major providers (check your policy)
• NHS Continuing Healthcare: We are an approved provider
• Direct Payments: We accept direct payments from local authorities
• Self-Funding: Many clients choose to pay privately for more flexibility

Our team can help you navigate funding options and complete necessary paperwork.